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This online diploma course provides a detailed overview of root cause analysis. It includes eight tools’ examples and templates—understanding why you need to be proactive and not reactive in your processes. The first step in any improvement process is using the Theory of Constraints to advert mishaps elsewhere in your operations. The second step is risk mitigation and why implementing risk management assessments regularly is essential, as some root cause analysis tools refer you to risk and mitigation. 

Also, it outlines examples of nonconformity in both minor and major Statistical Process Control (SPC) Gap Analysis checklists and what is the Corrective Action Preventive Action (CAPA) process. Total Quality Management (TQM) primary elements overview. It touches on the continual or continuous improvement model to integrate within your operations. RCA helps businesses prevent recurring problems and boost productivity. A few critical rules guide practical root cause analysis: Focus on correcting or eliminating root causes rather than just symptoms. There can be multiple root causes. Focus on “WHY” and “HOW” the problem occurred, not “WHO” was responsible. (RCA) provides detailed data to inform a corrective action and plan how similar issues can be avoided with risk assessment mitigation.

Overview:

Understand: Root Cause Analysis (RCA), The Five Focusing Steps, and The Thinking Processes.

Understand: Why the Theory of Constraints (TOC) is Completed Before (RCA).

Understand: Risk Management is Embedded in (RCA) Tools. S.W.O.T. and P.E.S.T.E.L Analysis.

Understand: Risk Evaluation Methodology, Qualitative Rating Risk (RPN), and Risk Treatment Plan.

Understand: Minor and Major Nonconformance, Gap Analysis, CAPA Use, Statistical Process Control (SPC).

Understand: The Elements of (TQM), The Problem-Solving Process, Continuous Process Improvement Model.

Understand: The Rules and History of (RCA). The Principles of RCA, Classified into Five Major Categories.

Understand: The Eight Disciplines of Problem Solving (8D) (RCA), 80 Plan, D1 to D8 and 8D Reporting.

Understand: The Five Whys (RCA) Process, Template and Example.

Understand: The Pareto Analysis, How to Create a Pareto Chart in Excel, with Example and Template.

Understand: The Fishbone Analysis (Also Called: Cause-and-effect Diagram, or Ishikawa Diagram).

Understand: D.M.A.I.C. (RCA), Data-Driven Method Used to Systematically Improve the Process.

Understand: How to Perform a Root Cause Analysis.

Understand: How to Perform a Scatter Plot. Scatter Plot Applications and Uses.

Understand: How to Use an Affinity Diagram also Known as the KJ Diagram Process. 

Understand: The Seven New Management and Planning Tools.

Understand: How to Use the 5W2H (RCA) Tool.

Understand: How to Use the IS/IS Not (RCA) Tool.

Understand: Flowchart Methodology, The Value Stream Map Process.

Agenda: 

R.C.A., T.O.C., Risk, S.P.C., TQM, G.A.P., Problem Solving, CAPA.

Hour One:

Module I:   Root Cause Analysis and Theory of Constraints.

Module II:  Risk Management and (R.C.A.).

Module III: Nonconformance, Minor, Major, SPC, CAPA.

Module IV: History of (R.C.A.) and (TQM).

Module V: The Rules of (R.C.A.).

Eight Root Cause Analysis Tools and Templates (Examples).

Hour Two:

Module VI:   Eight Disciplines of Problem-Solving (8D) Template.

Module VII:  Five - Whys and Template.

Module VIII: Pareto Analysis and “How to Set Up” Template.

Hour Three:

Module IX:   Fishbone Diagram and Template.

Module X:    Failure Mode and Effects Analysis (F.M.E.A.) Risk.

Module XI:   D.M.A.I.C. Template.

Hour Four: 

Module XII:  How to perform a Root Cause Analysis? (Scatter Plot).

Module XIII: Affinity Diagram and Template.

Module XIV: 5W2H Template IS/IS NOT.

Module XV: Course Assessment.